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Monkey Hotel

Privacy Policy

Welcome to Monkey Hotel, a game provided by Hopper Studios LLC ("we," "our," or "us"). This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you access or use our game and related services. By using Monkey Hotel, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

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a. IP Address and Hardware ID:

  • IP Address: An IP address is a series of numbers linked to your internet connection. We collect and store your IP address in your PlayFab account for operational purposes.

  • Hardware ID: A Hardware ID is a series of letters and numbers used to identify your device. Your Hardware ID is saved in PlayFab to facilitate login to your PlayFab/Monkey Hotel account.

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b. Saved Data:

  • We collect and store relevant data to enhance your in-game experience, such as saving in-game items and managing your Monkey Hotel account.

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2. How We Use Your Data

We use the collected data for the following purposes:

  • In-Game Items: Your data is used to save in-game items and maintain your Monkey Hotel account.

  • Moderation: We employ moderation in our game by checking if a player logging in possesses certain items. Your data is essential for this process.

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3. Services We Use

We utilize the following services, and you can refer to their privacy policies for more information:

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4. Item Loss Responsibility

Monkey Hotel is NOT responsible for the loss of items, including paid items through Meta (Meta Terms) or PlayFab (PlayFab Terms). Users are responsible for providing proof of purchase, such as receipts for lost items.

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5. Lost Items Resolution

If you have lost items and can provide proof of purchase, contact us through game.hopperstudios.org by scrolling down to the contact section.

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6. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective upon posting the revised policy. Your continued use of Monkey Hotel constitutes your acceptance of the updated Privacy Policy.

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